[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"gql:data:D7PddJ-fjYeJZOtBhjidBDdunP2nsP_biP9wT1RdeEY":3},{"post":4},{"databaseId":5,"title":6,"slug":7,"date":8,"excerpt":9,"content":10,"categories":11},3417,"How to Fix reMarkable Sync Issues: A Complete Guide to the ‘Cloud Disconnected’ X Icon","how-to-fix-remarkable-sync-issues-a-complete-guide-to-the-cloud-disconnected-x-icon","2025-12-16T21:12:20","\u003Cp>There is nothing quite as frustrating as finishing a long note-taking session on your reMarkable, only to look at the bottom of the screen and see the dreaded Cloud icon with an ‘X’. This icon means your tablet has lost its connection to the reMarkable cloud. Until it’s fixed, your notes won’t back up, your …\u003C\u002Fp>\n","\n\u003Cp class=\"wp-block-paragraph\">There is nothing quite as frustrating as finishing a long note-taking session on your reMarkable, only to look at the bottom of the screen and see the dreaded \u003Cstrong>Cloud icon with an ‘X’\u003C\u002Fstrong>.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">This icon means your tablet has lost its connection to the reMarkable cloud. Until it’s fixed, your notes won’t back up, your mobile app won’t update, and features like “Send by Email” simply won’t work.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">If you are new to the ecosystem, you might want to check out my \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fflowfocustools.com\u002F2025\u002F01\u002F13\u002Fgetting-started-with-your-remarkable-a-guide-to-digital-paper-mastery\u002F\" data-type=\"post\" data-id=\"2680\">Getting Started with Your reMarkable: Your Complete Setup & Pro Tips Guide\u003C\u002Fa>\u003C\u002Fstrong> to understand the basics of cloud connectivity. But if you are already set up and suddenly facing this issue, don’t worry. This guide will walk you through everything from 30-second quick fixes to advanced troubleshooting to get that ‘X’ to disappear.\u003C\u002Fp>\n\n\n\n\u003Ch2 class=\"nm-block-heading wp-block-heading\">Why is My reMarkable Not Syncing?\u003C\u002Fh2>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">When your reMarkable shows the disconnected icon, it is usually due to one of four reasons:\u003C\u002Fp>\n\n\n\n\u003Col start=\"1\" class=\"nm-block-list wp-block-list\">\n\u003Cli>\u003Cstrong>Wi-Fi Connectivity:\u003C\u002Fstrong> The device isn’t actually reaching the internet.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>System Time Drift:\u003C\u002Fstrong> \u003Cem>This is the most common hidden culprit.\u003C\u002Fem> If your tablet has been in a drawer for a few weeks, its internal clock may have desynchronized from the server, causing authentication to fail.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Authentication Errors:\u003C\u002Fstrong> The secure “handshake” between your tablet and your account has broken.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Server Issues:\u003C\u002Fstrong> Rarely, the reMarkable servers themselves are down for maintenance.\u003C\u002Fli>\n\u003C\u002Fol>\n\n\n\n\u003Ch2 class=\"nm-block-heading wp-block-heading\">Level 1: The Quick Fixes (Try These First)\u003C\u002Fh2>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">Before we get technical, try these simple steps. They resolve about 80% of sync issues.\u003C\u002Fp>\n\n\n\n\u003Ch3 class=\"nm-block-heading wp-block-heading\">1. The “Turn It Off and On Again”\u003C\u002Fh3>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">It’s a cliché for a reason.\u003C\u002Fp>\n\n\n\n\u003Cul class=\"nm-block-list wp-block-list\">\n\u003Cli>\u003Cstrong>Restart the Tablet:\u003C\u002Fstrong> Hold the power button for several seconds to turn it off completely, wait 15 seconds, and turn it back on.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Restart Your Router:\u003C\u002Fstrong> Unplug your Wi-Fi router, wait 30 seconds, and plug it back in.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Ch3 class=\"nm-block-heading wp-block-heading\">2. Force a Sync Check\u003C\u002Fh3>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">Your reMarkable has a built-in diagnostic tool that can force a connection attempt.\u003C\u002Fp>\n\n\n\n\u003Cul class=\"nm-block-list wp-block-list\">\n\u003Cli>Go to \u003Cstrong>Settings > Storage > Check Sync\u003C\u002Fstrong>.\u003C\u002Fli>\n\n\n\n\u003Cli>Tap the button and wait for the report. This often “wakes up” a stuck connection.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Ch3 class=\"nm-block-heading wp-block-heading\">3. Check Your Wi-Fi Environment\u003C\u002Fh3>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">Ensure you are on a standard home network. If you are trying to connect at a university or large office, you might face issues with “Captive Portals” (where you have to click “I Agree” on a web page) or enterprise security.\u003C\u002Fp>\n\n\n\n\u003Cblockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n\u003Cp class=\"wp-block-paragraph\">\u003Cstrong>Note:\u003C\u002Fstrong> If you are a student or academic struggling to connect to university networks, I have a specific guide for that: \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fflowfocustools.com\u002F2025\u002F01\u002F15\u002Fhow-to-connect-remarkable-2-to-eduroam-wi-fi-network\u002F\" data-type=\"post\" data-id=\"2776\">How to Connect reMarkable 2 to Eduroam Wi-Fi Network\u003C\u002Fa>\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\n\n\n\u003Ch2 class=\"nm-block-heading wp-block-heading\">Level 2: The “Hidden” Fix (Internal Clock)\u003C\u002Fh2>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">If the quick fixes didn’t work—and \u003Cem>especially\u003C\u002Fem> if you haven’t used your reMarkable in a while—the issue is likely your \u003Cstrong>internal clock\u003C\u002Fstrong>.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">When the time on your tablet doesn’t match the time on reMarkable’s servers, the security certificate is rejected. You might be connected to Wi-Fi perfectly, but the cloud will refuse to let you in.\u003C\u002Fp>\n\n\n\n\u003Ch3 class=\"nm-block-heading wp-block-heading\">The Manual Clock Fix\u003C\u002Fh3>\n\n\n\n\u003Col start=\"1\" class=\"nm-block-list wp-block-list\">\n\u003Cli>Go to \u003Cstrong>Settings > General > Date & Time\u003C\u002Fstrong>.\u003C\u002Fli>\n\n\n\n\u003Cli>Check if the time is accurate. If it’s even a few minutes off, it can cause problems.\u003C\u002Fli>\n\n\n\n\u003Cli>Manually set it to the current time.\u003C\u002Fli>\n\n\n\n\u003Cli>Restart the device and check for the cloud icon again.\u003C\u002Fli>\n\u003C\u002Fol>\n\n\n\n\u003Ch3 class=\"nm-block-heading wp-block-heading\">The SSH Clock Fix (Advanced)\u003C\u002Fh3>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">If the manual setting doesn’t stick, or the drift is severe, you may need to force the update via SSH.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">Connect your reMarkable to your computer via USB.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">1 – Open your terminal (Command Prompt on Windows, Terminal on Mac).\u003C\u002Fp>\n\n\n\n\u003Col class=\"nm-block-list wp-block-list\">\u003C\u002Fol>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">2 – SSH into the device (Find your password in \u003Cstrong>Settings > Help > About > Copyrights\u003C\u002Fstrong>).\u003C\u002Fp>\n\n\n\n\u003Cpre class=\"wp-block-code\">\u003Ccode>\u003Ccode>ssh root@10.11.99.1\u003C\u002Fcode>\u003C\u002Fcode>\u003C\u002Fpre>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">3 – Run these commands to reset the time (\u003Cstrong>replace the timestamp with the current actual time\u003C\u002Fstrong>):\u003C\u002Fp>\n\n\n\n\u003Cpre class=\"wp-block-code\">\u003Ccode>timedatectl set-ntp off\ntimedatectl set-time '2025-12-16 21:54:45'\ntimedatectl set-ntp on\u003C\u002Fcode>\u003C\u002Fpre>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">Type \u003Ccode>\u003Cstrong>exit\u003C\u002Fstrong>\u003C\u002Fcode> to finish.\u003C\u002Fp>\n\n\n\n\u003Ch2 class=\"nm-block-heading wp-block-heading\">Level 3: Unpair and Repair\u003C\u002Fh2>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">If your clock is correct but the ‘X’ remains, your account token might be stale.\u003C\u002Fp>\n\n\n\n\u003Col start=\"1\" class=\"nm-block-list wp-block-list\">\n\u003Cli>Go to \u003Cstrong>Settings > General > Account\u003C\u002Fstrong>.\u003C\u002Fli>\n\n\n\n\u003Cli>Tap \u003Cstrong>Unpair Device\u003C\u002Fstrong>.\n\u003Cul class=\"nm-block-list wp-block-list\">\n\u003Cli>\u003Cem>Warning:\u003C\u002Fem> The device will warn you about losing files. Files already synced to the cloud are safe, but unsynced changes \u003Cem>could\u003C\u002Fem> be lost. Back up manually via USB if you have critical unsynced notes.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fli>\n\n\n\n\u003Cli>Once unpaired, tap \u003Cstrong>Connect\u003C\u002Fstrong> and go to \u003Ccode>my.remarkable.com\u003C\u002Fcode> on your computer to get a new code.\u003C\u002Fli>\n\n\n\n\u003Cli>Re-entering the code forces a fresh authentication handshake.\u003C\u002Fli>\n\u003C\u002Fol>\n\n\n\n\u003Ch2 class=\"nm-block-heading wp-block-heading\">Troubleshooting Specific Documents\u003C\u002Fh2>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">Sometimes, the cloud icon looks fine (no ‘X’), but a \u003Cem>specific\u003C\u002Fem> notebook has a cloud icon with a line through it next to the file name.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">This means that specific file is stuck.\u003C\u002Fp>\n\n\n\n\u003Cul class=\"nm-block-list wp-block-list\">\n\u003Cli>\u003Cstrong>Duplicate the file:\u003C\u002Fstrong> Long-press the file, select \u003Cstrong>Duplicate\u003C\u002Fstrong>. The new copy will often sync immediately.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Check Subscription:\u003C\u002Fstrong> Ensure your Connect subscription is active. If you created a file while unsubscribed, it might have locked itself locally.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cblockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n\u003Cp class=\"wp-block-paragraph\">\u003Cstrong>Pro Tip:\u003C\u002Fstrong> Once your sync is working again, you can take full advantage of cloud features. Did you know you can have your newsletters delivered straight to your tablet? Check out my guide on \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fflowfocustools.com\u002F2025\u002F01\u002F13\u002Fhow-to-automatically-sync-email-newsletters-to-your-remarkable\u002F\" data-type=\"post\" data-id=\"2685\">How to Automatically Sync Email Newsletters to Your reMarkable\u003C\u002Fa>\u003C\u002Fstrong> to set that up.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\n\n\n\u003Ch2 class=\"nm-block-heading wp-block-heading\">Last Resort: Wi-Fi Bands and Factory Resets\u003C\u002Fh2>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">If you are still stuck:\u003C\u002Fp>\n\n\n\n\u003Cul class=\"nm-block-list wp-block-list\">\n\u003Cli>\u003Cstrong>Check Wi-Fi Frequency:\u003C\u002Fstrong> Some older routers merge 2.4GHz and 5GHz bands. Try separating them or connecting your reMarkable specifically to the \u003Cstrong>2.4GHz network\u003C\u002Fstrong>, which is often more stable for these devices.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Factory Reset:\u003C\u002Fstrong> This is the nuclear option. Go to \u003Cstrong>Settings > General > Account > Factory Reset\u003C\u002Fstrong>. This \u003Cem>will\u003C\u002Fem> wipe the device, so only do this if you are sure your data is safe in the cloud or backed up elsewhere.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Ch2 class=\"nm-block-heading wp-block-heading\">Preventing Future Issues\u003C\u002Fh2>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">To keep that cloud icon happy:\u003C\u002Fp>\n\n\n\n\u003Col start=\"1\" class=\"nm-block-list wp-block-list\">\n\u003Cli>\u003Cstrong>Keep it charged and on:\u003C\u002Fstrong> Don’t let the battery drain completely and sit for months; this causes the clock drift.\u003C\u002Fli>\n\n\n\n\u003Cli>\u003Cstrong>Keep software updated:\u003C\u002Fstrong> Go to \u003Cstrong>Settings > General > Software\u003C\u002Fstrong> regularly.\u003C\u002Fli>\n\u003C\u002Fol>\n\n\n\n\u003Ch2 class=\"nm-block-heading wp-block-heading\">Ready to get back to work?\u003C\u002Fh2>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">Now that your device is synced and safe, it’s time to get productive again. If you are looking to expand what your tablet can do beyond standard note-taking, I’ve curated a massive list of resources for you.\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">Check out \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fflowfocustools.com\u002F2025\u002F11\u002F09\u002F20-free-remarkable-templates\u002F\" data-type=\"post\" data-id=\"3357\">The Ultimate Collection of Free reMarkable Templates for Next-Level Productivity\u003C\u002Fa>\u003C\u002Fstrong> to find planners, meeting logs, and creative templates to make the most of your reconnected device.\u003C\u002Fp>\n\n\n\n\u003Chr class=\"wp-block-separator has-alpha-channel-opacity\"\u002F>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">\u003Cem>Still having trouble? If you’ve tried the SSH fix and the Router reset and still see the ‘X’, it’s time to contact reMarkable Support via \u003Cstrong>\u003Ccode>support.remarkable.com\u003C\u002Fcode>.\u003C\u002Fstrong>\u003C\u002Fem>\u003C\u002Fp>\n\n\n\n\u003Cp class=\"wp-block-paragraph\">\u003C\u002Fp>\n",{"nodes":12},[13],{"name":14,"slug":15},"Uncategorized","uncategorized"]