Many new reMarkable customers have reported concerns about their devices, particularly regarding dead pixels and screen whiteness / brightness. This article aims to address these issues and provide some insights for those experiencing similar problems.
Dead Pixels: A Recurring Concern
Dead pixels have been a significant issue for some reMarkable Paper Pro (RMPP) users
Several customers have reported receiving multiple devices with dead pixel problems, leading to frustration and repeated exchanges. Some users have found up to 10 dead pixels on a single device, varying in size and visibility. It’s important to note that not all units are affected. Many users report receiving devices without any dead pixels. However, the frequency of complaints suggests that this is not an isolated issue.
How to Check for Dead Pixels
To check your device for dead pixels:
- Create or download a solid color PDF (black, white, and primary colors). You can download the FLOW reMarkable Screen Inspector ( PDF for free.
- View the PDF on your device with the backlight on.
- Carefully inspect the screen, paying attention to any spots that appear different from the surrounding area.
Some users have found the RMPP’s screen too dim, especially when compared to other e-ink devices like the Kindle
The maximum brightness of around 4 nits is considerably lower than the industry standard of 70-140 nits for front-lit e-ink devices. However, opinions on brightness vary. Some users find the device perfectly usable in various lighting conditions, while others struggle in moderately lit environments.
Screen Whiteness
The screen whiteness of the reMarkable Paper Pro (RMPP) has been a topic of discussion among users. Many have noted that the display appears grayer compared to traditional paper or other e-ink devices. This is partly due to the color e-ink technology used in the RMPP, which inherently affects the background color. Some users find the grayish tone less straining on the eyes, especially in low-light conditions, while others perceive it as a drawback, particularly when compared to the whiter screens of previous reMarkable models or other e-readers. The contrast between the background and text or drawings is generally considered sufficient for most use cases, but it may not meet the expectations of those seeking a paper-white experience. It’s worth noting that the perceived whiteness can vary depending on lighting conditions, with some users reporting better contrast in direct sunlight
Potential Solutions and Workarounds
- For Dead Pixels: If you encounter dead pixels, contact reMarkable customer support or return the device to the retailer if possible. Some users have had success getting replacements.
- For Brightness Issues:
- Some users have discovered a way to increase brightness in developer mode, potentially up to 5 times the standard maximum (tutorial here). However, this is not an official solution and may void your warranty.
- Recent software updates may have slightly improved brightness levels.
What to Consider
- Return Policy: Familiarize yourself with reMarkable’s return policy.
- Expectations: The reMarkable uses a different screen technology than traditional e-readers, which may affect brightness and contrast.
- Use Case: Consider your primary use case. Some users find the device perfectly suitable for their needs despite these issues.
Looking Forward
While these issues are concerning for some users, it’s worth noting that many customers are satisfied with their devices. reMarkable may address these concerns in future updates or product iterations. If you’re considering purchasing a reMarkable device, it might be wise to wait for potential improvements or thoroughly test the device within the return period
Remember, your experience may vary, and what’s unacceptable for one user might be perfectly fine for another. Always test your device thoroughly upon receipt and don’t hesitate to reach out to customer support if you encounter any issues.